IT Technicians are responsible for installing, maintaining, and troubleshooting computer systems, hardware, and software within organisations. Their role often involves providing technical support to staff, ensuring networks run smoothly, and resolving issues either remotely or in person. Daily tasks can include setting up new devices, updating software, managing user accounts, and responding to helpdesk queries. IT Technicians play a crucial part in keeping businesses operational, especially as reliance on technology increases. The career is well suited to those who enjoy problem-solving, have good communication skills, and a keen interest in technology. Progression routes include specialising in areas such as cybersecurity, network administration, or moving into IT management.
The average salary for an IT Technician in the UK ranges from £20,000 to £30,000 per year, with experienced professionals earning up to £35,000 or more.
There were approximately 69,000 IT support roles advertised across the UK in 2023, with demand growing due to digital transformation in businesses.
Most IT Technicians work standard office hours, but around 30 percent work shifts or are on call to provide out-of-hours support.
Responsible for maintaining and troubleshooting computer networks in organisations, ensuring users remain connected and secure.
Provides technical assistance to users, focusing on hardware and software issues with personal computers and office equipment.
Acts as the first point of contact for technical support queries, resolving issues remotely or escalating them when necessary.
Gain at least five GCSEs at grade 4 or above, including English, Maths, and ideally ICT or Computer Science. Progress to A Levels or an equivalent level 3 qualification to strengthen your academic base.
Employers often look for a solid general education, particularly in English and Maths, as well as a basic understanding of IT. Taking ICT or Computer Science subjects can provide a useful introduction to core concepts. Vocational alternatives, like a BTEC in IT, are also valued.
Study for further IT-specific qualifications such as a Level 3 Diploma, an IT apprenticeship, or a foundation degree in computing.
A Level 3 Diploma in IT or an IT apprenticeship offers a practical route into the industry, providing hands-on experience alongside study. You could also consider a foundation degree or HND in Computing or IT, which can give you a deeper understanding and improve employability.
Look for opportunities to complete work placements, internships, or junior IT roles such as IT Support Assistant.
Practical experience is highly valued by employers. Try to get a placement or part-time job in an IT support role while studying. This will help you develop troubleshooting and customer service skills. Volunteering to help with IT at local organisations or schools can also be beneficial.
Build your technical skills in areas such as networking, hardware setup, and software installation, as well as communication and problem-solving abilities.
Employers look for technicians who can communicate clearly with users, solve problems efficiently, and work as part of a team. Consider taking short courses or online certifications in areas like CompTIA A+, networking, or Microsoft support to enhance your technical skills.
Search and apply for IT Technician vacancies in organisations such as schools, businesses, and public sector bodies.
Tailor your CV to highlight your technical skills, qualifications, and any hands-on experience you have gained. Include examples of troubleshooting, teamwork, and customer service. Prepare for interviews by practising responses to common technical and scenario-based questions.
Stay updated with new technologies and consider further certifications such as CompTIA, Cisco, or Microsoft qualifications.
Technology evolves rapidly, so ongoing learning is essential. Regularly attend training sessions, webinars, or workshops. Achieving industry-recognised certifications can open doors to more advanced positions or specialist roles in networking or cybersecurity.
Network Engineers design, implement, and maintain computer networks, ensuring reliable connectivity for organisations.
IT Support Analysts provide more advanced technical support, often focusing on diagnosing and solving complex hardware or software issues.
Systems Administrators are responsible for managing and configuring servers, networks, and IT infrastructure for organisations.
Please note that this may not be a comprehensive list of available apprenticeships. To view a more complete collection, visit the Find an apprenticeship service.
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An IT Technician and an IT support technician both manage and troubleshoot computer systems, hardware, and software issues. They require similar technical skills and knowledge of information technology infrastructure, making them closely aligned in qualifications and job functions.
You can get into this job through:
You could take a college course in computing, computer science or IT support. Courses like these may help you to get a trainee position with an organisation.
Other relevant courses include:
Entry requirements for these courses vary.
4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level
You may be able to apply for a Level 3 Advanced Apprenticeship, such as:
These apprenticeships take up to 2 years to complete. They combine on-the-job training and time spent with a college or learning provider.
You'll usually need:
You could start as a trainee technician with an organisation and do IT support qualifications while you work. You'll usually need some IT skills and knowledge to get a trainee job.
You may find it helpful to get some industry standard training for administrator and support technician roles. This can be done through organisations like:
You can find out more about working in IT support from techskills and The Chartered Institute for IT.
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