An IT Technician is someone who helps people and organisations solve problems with their computers and technology. This could mean fixing a broken computer, installing new software, or setting up networks so that everyone can access the internet and printers. IT Technicians often work in schools, offices, hospitals, or for specialist IT companies. The work involves both problem-solving and helping people who might not be confident with technology. You would need to be good at explaining things clearly and enjoy working with computers and gadgets.
IT Technicians in the UK typically earn between £18,000 and £30,000 per year, with experienced professionals able to earn up to £35,000 or more.
There are around 45,000 IT support technician roles in the UK, with continued growth expected as businesses rely more on technology.
Most IT Technicians have at least a Level 3 qualification, such as a BTEC, A-levels in IT, or an apprenticeship in IT support.
Helps people solve problems with their computers and software in schools or offices.
Assists with setting up and looking after computer networks in a business or school.
Answers calls and messages to help people fix common IT issues like forgotten passwords or printing problems.
Understand how to use computers, different operating systems, and basic software.
Start by getting comfortable with using computers, including both Windows and Mac. Learn how to use word processors, spreadsheets, and presentation software. You can use online tutorials, school ICT lessons, or free resources like BBC Bitesize and YouTube.
Join ICT or computing clubs, or help out with school IT equipment if possible.
Many schools offer ICT or coding clubs where you can practise problem solving and learn new skills. Volunteering to help teachers with IT equipment can give you hands-on experience and boost your confidence.
Take subjects like Computer Science or ICT for your GCSEs.
Selecting Computer Science or ICT at GCSE level will give you a strong foundation in key IT concepts. Maths is also useful, as it develops problem-solving skills important for IT work.
Study further at college or start an apprenticeship in IT support or a related field.
After GCSEs, consider taking A-levels in Computer Science or a BTEC in IT. Alternatively, look for apprenticeships in IT support, which allow you to learn while you work and earn a wage. You can find apprenticeships on the Government's Find an Apprenticeship website.
Fix old computers or help friends and family with their tech problems.
Ask your family or teachers if you can help with basic IT problems, such as setting up printers or fixing slow computers. You can also watch repair tutorials online and practise on old devices that are not being used anymore.
Look for opportunities to volunteer in IT support or get a part-time job.
Local charities, libraries, or small businesses often need help with their computer systems. Volunteering or working part-time can give you valuable experience and something to add to your CV for future job applications.
Network Engineers design, build and maintain the systems that allow computers to communicate with each other, making sure networks run smoothly and securely.
IT Support Analysts help users with more complex technical problems, often providing advice remotely or in person and sometimes specialising in certain software or systems.
Cyber Security Analysts protect computer systems and networks from cyber-attacks and unauthorised access, making sure information stays safe.
Please note that this may not be a comprehensive list of available apprenticeships. To view a more complete collection, visit the Find an apprenticeship service.
Click on any card to be redirected to their vacancy page.
AUTO MOTOR EXCELLENCE
( Added 28 Sep 2023 - 3 positions available )
The role of the Apprentice Vehicle Technician is to maintain, service, diagnose and repair vehicles to a consistently high standard. You will typically work with passenger cars and Light Commercial Vehicles of no more than 3.5 metric tonnes. Our team are experienced technicians who are enthusiastic about developing talent in this field.
Closing date: in 29 days
Possible start date: 06 Jan 2026
THURSTON ENGINEERING LTD
( Added 22 Feb 2024 - 2 positions available )
A great opportunity to join the team and learn the day-to-day processes of a busy engineering workshop. Working alongside skilled engineers you will progress to be conversant with all processes and machinery. The successful applicant will be given the opportunity to become a valuable player in this specialist world learning valuable skills.
Closing date: in 29 days
Possible start date: 06 Jan 2026
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An IT Technician and an IT support technician both typically focus on maintaining, troubleshooting, and supporting computer systems and infrastructure. They share similar qualifications related to information technology and technical problem-solving skills.
You can get into this job through:
You could take a college course in computing, computer science or IT support. Courses like these may help you to get a trainee position with an organisation.
Other relevant courses include:
Entry requirements for these courses vary.
4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level
You may be able to apply for a Level 3 Advanced Apprenticeship, such as:
These apprenticeships take up to 2 years to complete. They combine on-the-job training and time spent with a college or learning provider.
You'll usually need:
You could start as a trainee technician with an organisation and do IT support qualifications while you work. You'll usually need some IT skills and knowledge to get a trainee job.
You may find it helpful to get some industry standard training for administrator and support technician roles. This can be done through organisations like:
You can find out more about working in IT support from techskills and The Chartered Institute for IT.
Explore other careers or use our AI to discover personalised paths based on your interests.
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