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IT Technician

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An IT Technician is someone who helps people and organisations when they have problems with their computers or technology. This might include fixing computers, setting up new devices, or making sure that computer networks work properly. IT Technicians often answer questions from people who need help, so they need to be patient and good at explaining things. They might also help protect computers from viruses and make sure that important files are kept safe. IT Technicians are very important because so many jobs and schools use computers every day.

IT Technician

📊 Statistics

Average Salary

IT Technicians in the UK usually earn between £18,000 and £30,000 per year.

Job Openings

There are over 30,000 IT Technician jobs advertised in the UK each year.

Workplaces

IT Technicians can work in schools, offices, hospitals, and many other places that use computers.

🚀 Careers in this path

Learn About Computers

Use Computers at School and Home

Spend time using computers and different programmes to become comfortable with basic tasks.

Try using word processors, email, and the internet. Ask teachers or family to show you how to do new things on a computer. The more you practise, the more confident you will feel.

Explore How Things Work

Take an interest in how computers and tablets work. Watch videos or read simple guides.

Look for beginner guides about computers. There are many websites and books for children that explain what happens inside a computer and how different parts work together.

Build Your Knowledge

Study IT at School

Take IT or Computing lessons if they are offered at your school.

Learning about computers in school helps you understand important ideas like coding, networks, and how to stay safe online. Ask your teacher for extra activities or projects to try at home.

Earn IT Qualifications

Work towards qualifications such as GCSEs in Computer Science or IT, and consider BTECs or A Levels as you get older.

These qualifications will help you learn more advanced skills and show future employers that you understand technology. You can also look for online courses or short certificates in computer basics.

Gain Experience

Help Others with Their Computers

Offer to help family members, friends, or teachers fix simple computer problems.

Solving real problems is a great way to learn. You might help someone connect to Wi Fi, install a printer, or fix a slow computer. Each time you help, you get better at understanding how things work.

Look for Work Experience

When you are older, look for work experience or volunteering in IT support at a local school, business, or library.

Many schools and businesses need help with their computers and networks. Ask if you can shadow an IT Technician or help set up equipment. This will look great on your CV and help you decide if you enjoy the job.

Available Apprenticeships

Please note that this may not be a comprehensive list of available apprenticeships. To view a more complete collection, visit the Find an apprenticeship service.

Click on any card to be redirected to their vacancy page.

Career Progressions

This page showcases various career options and the pathways to reach them. Each career listed here shares transferable skills and knowledge, making it easier for individuals to transition between them.

Your current career is highlighted to help you see how it fits into the broader landscape of potential career choices. By clicking on any career, you can learn more about it, including the training and education required to pursue it.

Remember, progressing in your career often involves further learning and training. This page provides insights into future career options as well as those that can lead up to your current one.

These career progression decisions are informed by comparing the skills and knowledge needed for different occupations, along with data on how people move between them. Explore the possibilities and discover the exciting journey ahead in your career!

Sample Qualifications

An IT Technician and an IT support technician both focus on maintaining and troubleshooting computer systems and networks. They require similar qualifications in IT fundamentals, hardware, software, and technical support skills to ensure technological infrastructure functions smoothly.

How to become

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role

College

You could take a college course in computing, computer science or IT support. Courses like these may help you to get a trainee position with an organisation.

Other relevant courses include:

  • ICT systems and principles
  • ICT professional competence
  • T level in Digital Support Services

Entry requirements

Entry requirements for these courses vary.

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level

More Information

Apprenticeship

You may be able to apply for a Level 3 Advanced Apprenticeship, such as:

  • IT Solutions Technician
  • Information Communications Technician
  • Digital Support Technician
  • Cyber Security Technician

These apprenticeships take up to 2 years to complete. They combine on-the-job training and time spent with a college or learning provider.

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

More Information

Work

You could start as a trainee technician with an organisation and do IT support qualifications while you work. You'll usually need some IT skills and knowledge to get a trainee job.

More Information

Career tips

You may find it helpful to get some industry standard training for administrator and support technician roles. This can be done through organisations like:

Further information

You can find out more about working in IT support from techskills and The Chartered Institute for IT.

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