You can take a college course before you look for work, like:
- introduction to the hospitality industry
- customer service
Entry requirements
Entry requirements for these courses vary.
A concierge is a hospitality professional who assists guests in hotels, apartment buildings, or offices with a variety of tasks. These can range from booking restaurant reservations and arranging transportation to providing information about local attractions and events. The role demands excellent communication skills, local knowledge, and a passion for delivering high-quality customer service. Concierges often serve as the face of the establishment, ensuring that guests have a pleasant and memorable stay. The job may require working unsociable hours, including evenings, weekends, and public holidays, especially in hotels that operate around the clock.
The average salary for a concierge in the UK is between £18,000 and £25,000 per year, with experienced concierges in luxury hotels earning up to £30,000.
There are approximately 4,000 to 5,000 concierge positions across the UK, predominantly in major cities and tourist destinations.
The hospitality industry, including concierge roles, is expected to see a growth of around 3 percent annually as tourism recovers post-pandemic.
Oversees reception staff and ensures guests receive outstanding service, handling check-ins, check-outs, and guest enquiries in a hotel setting.
Provides personalised assistance to residents of high-end apartment buildings, arranging services such as laundry, deliveries, and transport.
Works in office buildings or for large companies, supporting employees and visitors with travel bookings, event planning, and general enquiries.
Achieve GCSEs in English and Maths, as these are often minimum requirements for hospitality roles.
Most employers will require at least a pass in GCSE English and Maths. Subjects such as languages or business studies can also be helpful. If you have not achieved these, consider taking functional skills courses as an alternative route.
Take a hospitality or customer service course, either at college or online, to build foundational knowledge.
Courses in hospitality, travel and tourism, or customer service can provide you with practical skills and a better understanding of the industry. Look for Level 2 or 3 diplomas, or short courses offered by local colleges or online platforms.
Work in a customer-facing role such as in a hotel, restaurant, or retail to build your confidence and interpersonal skills.
Entry-level positions like receptionist, waiter, or porter are great opportunities to learn how to interact with guests and handle their requests. Volunteering at events or community centres can also help you develop these skills.
Study a foreign language to improve your employability, especially in international or luxury hospitality settings.
Knowing another language such as French, Spanish, or Mandarin can make you stand out to employers and help you communicate with a wider range of guests. Consider evening classes, language apps, or online resources.
Highlight your hospitality experience, customer service skills, and any languages spoken on your CV.
Make sure your CV is tailored to hospitality roles, emphasising your ability to solve problems, handle requests, and remain calm under pressure. Include any relevant courses and work experience.
Search for vacancies in hotels, serviced apartments, or luxury residences and submit your application.
Look for roles such as junior concierge, front desk assistant, or guest services agent. Use job boards, company websites, and recruitment agencies specialising in hospitality. Be prepared for interviews that test your communication and problem-solving abilities.
Explore relevant apprenticeships that can help you kickstart your career in Concierge. Apprenticeships offer hands-on experience and training while earning a wage.
A concierge and a hotel porter both provide assistance and support to guests within a hotel setting. While concierges offer specialised services such as booking reservations and local advice, both roles require excellent customer service skills and a focus on ensuring guest satisfaction.
You can get into this job through:
You can take a college course before you look for work, like:
Entry requirements for these courses vary.
You can apply to do a Hospitality Accommodation Team Member Level 2 Intermediate Apprenticeship, with a hotel.
This usually takes 1 year to complete and combines on-the-job training and study with a learning provider.
You'll usually need:
You could start work as a kitchen assistant, cleaner or part of the bar staff in a hotel and switch to become a porter once you have some experience in the hospitality industry.
You can apply directly to hotel companies for jobs. Experience in customer service will be very useful though not always essential, as you will get training once you start.
Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable timekeeper.
Explore other careers or use our AI to discover personalised paths based on your interests.
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