A concierge is a key member of the hospitality team, usually found in hotels, luxury apartments, or office buildings. Their main role is to assist guests or residents by providing information, booking services, making reservations, arranging transportation, and handling special requests. Concierges need excellent communication and problem-solving skills, as they are often the first point of contact for guests seeking help or advice. The job can be fast-paced, especially in busy hotels or during peak seasons, and requires a friendly, professional attitude at all times. Training is often done on the job, but experience in customer service or hospitality is highly valued.
The average salary for a concierge in the UK is between £18,000 and £25,000 per year, depending on experience and location.
There are around 4,000 concierges employed in the UK, with demand strongest in major cities and luxury hotels.
Concierges often work shifts, including evenings, weekends, and public holidays, totalling around 40 hours per week.
Assists guests at a hotel by providing information about the local area, booking reservations, and arranging transport or special requests.
Works in office buildings or corporate environments to support employees and visitors with travel arrangements, events, and personal errands.
Provides services in residential buildings, helping residents with deliveries, security, and recommendations for local services.
Start with a part-time job or work experience in hospitality, such as at a hotel, restaurant, or tourist attraction.
Working in hospitality will help you develop essential customer service skills, such as communication, problem-solving, and attention to detail. Many concierges start in entry-level roles like receptionist or waiter. This experience will give you a good understanding of how to interact with guests and manage their requests.
Practice clear and polite communication, both in person and over the phone.
A concierge needs to be able to interact with a wide range of people, often dealing with complex or sensitive requests. Consider taking a short course in communications or customer service, or seek feedback from supervisors in your current role. Good communication helps to ensure guests receive the best possible service.
Research your local area’s restaurants, attractions, events, and transport options.
Concierges provide guests with recommendations and information about the local area. Keeping up-to-date with new openings and popular tourist spots is essential. You can do this by reading local guides, attending events, or networking with local businesses.
Enrol in a hospitality course or a related apprenticeship to boost your credentials.
Qualifications such as a Level 2 or 3 Diploma in Hospitality or a Customer Service Apprenticeship can enhance your CV and provide you with practical skills. Many colleges and training providers offer relevant courses, and some hotels also provide in-house training programmes.
Look for entry-level concierge roles at hotels, serviced apartments, or corporate offices.
Prepare a CV that highlights your customer service experience and local knowledge. Apply for positions through hotel websites, job boards, or recruitment agencies. Be ready to demonstrate your problem-solving abilities and enthusiasm for helping guests during interviews.
Seek feedback and take further training to move into senior concierge or head concierge roles.
Once in the role, keep learning about new services and technologies in hospitality. Joining professional bodies like the Society of the Golden Keys can provide networking opportunities and support your career progression. Senior concierges often manage a team and work closely with hotel management.
Explore relevant apprenticeships that can help you kickstart your career in Concierge. Apprenticeships offer hands-on experience and training while earning a wage.
Explore other careers or use our AI to discover personalised paths based on your interests.
Address
Developing Experts Limited
Exchange Street Buildings
35-37 Exchange Street
Norwich
NR2 1DP
UK
Phone
01603 273515
Email
[email protected]
Copyright 2025 Developing Experts, All rights reserved.
Unlock expert-designed lessons, resources, and assessments tailored for educators. No credit card required.
Claim Your Free Trial →
