A concierge is a hospitality professional who assists guests in hotels, apartment buildings, or offices with a variety of tasks. These can range from booking restaurant reservations and arranging transportation to providing information about local attractions and events. The role demands excellent communication skills, local knowledge, and a passion for delivering high-quality customer service. Concierges often serve as the face of the establishment, ensuring that guests have a pleasant and memorable stay. The job may require working unsociable hours, including evenings, weekends, and public holidays, especially in hotels that operate around the clock.
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