Concierge

A concierge is a key member of the hospitality team, usually found in hotels, luxury apartments, or office buildings. Their main role is to assist guests or residents by providing information, booking services, making reservations, arranging transportation, and handling special requests. Concierges need excellent communication and problem-solving skills, as they are often the first point of contact for guests seeking help or advice. The job can be fast-paced, especially in busy hotels or during peak seasons, and requires a friendly, professional attitude at all times. Training is often done on the job, but experience in customer service or hospitality is highly valued.