An IT Support Specialist helps individuals and organisations resolve technical issues with computers and other technology. This involves diagnosing problems, installing hardware and software, maintaining systems, and supporting users either in person, over the phone, or via remote access tools. As an IT Support Specialist, you will need strong problem-solving skills, good communication abilities, and a solid understanding of computer systems and networks. The work can involve anything from setting up new devices to troubleshooting network problems or training staff on new software. IT support roles are essential in almost every sector, making it a versatile and in-demand career.
The average salary for an IT Support Specialist in the UK ranges from £22,000 to £35,000 per year, depending on experience and location.
There were over 50,000 IT support roles advertised in the UK in 2023, with demand expected to grow as businesses continue to rely on technology.
Most IT Support Specialists work standard office hours, but some positions require evening, weekend, or shift work to provide 24/7 support.
Assist users with technical issues, answer queries, and resolve problems over the phone, email, or in person.
Provide on-site support for computers, software, and hardware, ensuring that all systems run smoothly in an office environment.
Monitor and respond to service requests, track incidents, and help maintain IT services for an organisation.
Take ICT, Computer Science, or Computing courses to learn the basics of software, hardware, and networks.
GCSEs or A Levels in Computer Science or ICT provide a strong foundation for a career in IT support. These courses teach essential skills such as using operating systems, understanding software applications, and basic programming. If available, choose practical assignments and projects to build your confidence.
Spend time learning how to use different operating systems, common software, and basic troubleshooting.
Try setting up your own computer, installing software, and exploring basic troubleshooting guides online. Free resources like YouTube tutorials or online platforms such as Codecademy and Khan Academy can help you practise. Familiarity with both Windows and Mac operating systems will be especially useful.
Pursue a college course, such as a Level 2 or Level 3 diploma in IT Support, or apply for an IT apprenticeship.
Colleges offer BTEC, City & Guilds, or similar diplomas that cover IT systems and support. Apprenticeships combine work and study, allowing you to earn while you learn and gain real-world experience. Entry requirements vary but usually include GCSEs in English and maths.
Gain recognised certificates such as CompTIA A+, Microsoft Certified: Fundamentals, or Cisco IT Essentials.
Certifications show employers that you have up-to-date, practical skills. CompTIA A+ is highly regarded for entry-level IT support roles. Microsoft and Cisco also offer beginner-friendly certificates. Many online platforms offer affordable preparation courses and practice exams.
Look for part-time jobs, internships, or volunteer roles that allow you to provide basic IT support.
Many schools, charities, and local businesses need help with computer maintenance or troubleshooting. Volunteering not only builds your skills but also demonstrates your initiative to future employers. Even helping friends and family can provide valuable experience.
Search for roles such as IT Support Technician, Service Desk Analyst, or Helpdesk Assistant.
Update your CV to highlight your technical skills and experience, even if informal. Many organisations offer entry-level positions with on-the-job training. Use job sites like Indeed, Reed, and the Government Apprenticeship Service to find suitable vacancies.
Please note that this may not be a comprehensive list of available apprenticeships. To view a more complete collection, visit the Find an apprenticeship service.
Click on any card to be redirected to their vacancy page.
HEYGATES LIMITED
( Added 29 Jul 2025 - 1 position available )
A fantastic opportunity has become available for an IT support trainee to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and potential to travel to other sites in the UK. An exciting and varied role.
Closing date: in 1 month
Possible start date: 13 Dec 2025
BUBBLE IT SOLUTIONS LTD
( Added 12 Aug 2025 - 1 position available )
As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support.
Closing date: in 16 days
Possible start date: 10 Nov 2025
BV Dairy
( Added 27 Aug 2025 - 1 position available )
First line business support, onsite, resolving issues such as forgotten passwords, connection and printing issues, and general problem identification. Covering customer service, system maintenance, and security, preparing you for more complex technical support roles.
Closing date: in 13 days
Possible start date: 03 Nov 2025
S B K COMPUTERS LTD
( Added 05 Sep 2025 - 1 position available )
Join SBK Computers Ltd, a friendly and trusted IT company that’s been supporting businesses in Derbyshire and South Yorkshire since 1998. As an apprentice, you’ll get hands-on experience fixing hardware, installing software, first-line support, and more. You will be working with a supportive team that has helped numerous apprentices learn and grow.
Closing date: in 2 days
Possible start date: 21 Oct 2025
INTERM IT (UK) LIMITED
( Added 08 Sep 2025 - 1 position available )
This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships! We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.
Closing date: in 10 days
Possible start date: 29 Oct 2025
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Your current career is highlighted to help you see how it fits into the broader landscape of potential career choices. By clicking on any career, you can learn more about it, including the training and education required to pursue it.
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These career progression decisions are informed by comparing the skills and knowledge needed for different occupations, along with data on how people move between them. Explore the possibilities and discover the exciting journey ahead in your career!
An IT Support Specialist and an IT support technician both provide technical assistance and troubleshooting for computer systems and hardware. They require similar technical skills, customer service abilities, and problem-solving knowledge, making the roles closely aligned in terms of qualifications.
You can get into this job through:
You could take a college course in computing, computer science or IT support. Courses like these may help you to get a trainee position with an organisation.
Other relevant courses include:
Entry requirements for these courses vary.
4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level
You may be able to apply for a Level 3 Advanced Apprenticeship, such as:
These apprenticeships take up to 2 years to complete. They combine on-the-job training and time spent with a college or learning provider.
You'll usually need:
You could start as a trainee technician with an organisation and do IT support qualifications while you work. You'll usually need some IT skills and knowledge to get a trainee job.
You may find it helpful to get some industry standard training for administrator and support technician roles. This can be done through organisations like:
You can find out more about working in IT support from techskills and The Chartered Institute for IT.
Explore other careers or use our AI to discover personalised paths based on your interests.
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