An IT Support Specialist provides technical assistance to individuals and organisations, helping to resolve computer or network issues and ensuring that IT systems run smoothly. This role involves diagnosing hardware and software problems, installing and configuring new equipment, and offering guidance on the use of technology. IT Support Specialists often work in-house for companies, within IT helpdesks, or for managed service providers. Good communication skills and problem-solving abilities are important, as specialists must explain solutions clearly to users who may not be technically minded. The job can involve working under pressure, especially when critical systems are affected.
The average salary for an IT Support Specialist in the UK is around £25,000 to £35,000 per year, with entry-level positions starting closer to £20,000 and experienced professionals earning up to £40,000 or more.
There are over 60,000 IT support roles advertised annually across the UK, with demand particularly high in large cities and within the public sector.
Most IT Support Specialists work 37 to 40 hours per week, with some roles requiring shift work or on-call availability to cover evenings and weekends.
Provides front-line technical support to users, troubleshooting hardware and software issues and escalating complex problems as needed.
Specialises in maintaining and repairing desktop computers, laptops, and related equipment within an organisation.
Handles incoming technical queries from staff, logging incidents, providing solutions, and ensuring customer satisfaction.
Take ICT or Computer Science at GCSE or A-level to learn the basics of technology.
These courses cover topics like using software, understanding hardware, and basic troubleshooting. They provide a solid foundation for further IT study and introduce you to essential concepts used in IT support roles.
Build your confidence by helping family, friends, or teachers with their computer issues.
Offering to help others with basic tech problems, such as setting up devices or installing software, will help you gain hands-on experience. You can also join school IT clubs or volunteer for tech support at local events.
Take a college course such as a Level 2 or 3 Diploma in ICT, or apply for an IT Support Apprenticeship.
Colleges offer vocational courses like BTEC in IT, which teach technical skills and customer service. Alternatively, apprenticeships combine paid work with training and can lead directly to employment in IT support.
Earn certifications such as CompTIA IT Fundamentals or A Plus, or Microsoft Certified: Modern Desktop Administrator Associate.
Industry certifications show employers you have the necessary technical knowledge. Entry-level certificates are widely recognised and can be studied for alongside work or college courses.
Look for roles such as IT Technician, Helpdesk Assistant, or Service Desk Analyst.
Entry-level roles are available in a wide range of organisations, from schools to large companies. You will be responsible for helping users, maintaining equipment, and solving technical problems.
Take further training or specialise in areas like networks, cybersecurity, or cloud services.
As you gain experience, you can take on more complex technical tasks or move into specialist areas. Many employers support staff in gaining additional qualifications or certifications to help career progression.
Explore relevant apprenticeships that can help you kickstart your career in IT Support Specialist. Apprenticeships offer hands-on experience and training while earning a wage.
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An IT Support Specialist and an IT support technician both provide technical assistance, troubleshoot hardware and software issues, and support users in maintaining IT systems. They typically require similar qualifications and skills in IT knowledge, customer service, and problem-solving, making them closely aligned in terms of qualifications.
You can get into this job through:
You could take a college course in computing, computer science or IT support. Courses like these may help you to get a trainee position with an organisation.
Other relevant courses include:
Entry requirements for these courses vary.
4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level
You may be able to apply for a Level 3 Advanced Apprenticeship, such as:
These apprenticeships take up to 2 years to complete. They combine on-the-job training and time spent with a college or learning provider.
You'll usually need:
You could start as a trainee technician with an organisation and do IT support qualifications while you work. You'll usually need some IT skills and knowledge to get a trainee job.
You may find it helpful to get some industry standard training for administrator and support technician roles. This can be done through organisations like:
You can find out more about working in IT support from techskills and The Chartered Institute for IT.
Explore other careers or use our AI to discover personalised paths based on your interests.
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