A Customer Experience Manager is responsible for ensuring that customers have a positive experience with a company’s products or services. This role involves monitoring customer interactions, gathering feedback, and working with different teams to improve processes and services. Customer Experience Managers often lead a team, set customer service standards, train staff, and use data to identify areas for improvement. They play a key part in building customer loyalty and resolving complaints effectively. This role can be found in a wide range of industries, including retail, hospitality, banking, and telecommunications, making it a versatile career path with opportunities for progression.
Please note that this may not be a comprehensive list of available apprenticeships. To view a more complete collection, visit the Find an apprenticeship service.
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Address
Developing Experts Limited
Exchange Street Buildings
35-37 Exchange Street
Norwich
NR2 1DP
UK
Phone
01603 273515
Email
[email protected]
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