Understanding Employer Expectations

Instructor Guidance

Section 1: What Do Employers Expect?

Introduce a list of key workplace behaviours: punctuality, a good attitude, teamwork, willingness to learn, and taking responsibility. Explain that these qualities are important across all types of jobs, regardless of the role or industry. Then ask learners to consider and discuss: “Which of these do you think is most important, and why?” This encourages reflection on the universal value of these behaviours in any workplace.

Section 2: Group Task – Top 5 Qualities of a Good Employee

Divide learners into small groups and provide a list of ten workplace qualities—such as polite, motivated, creative, organised, and friendly. Ask each group to rank these qualities in order of importance and select their top five. Each group then presents their choices along with reasons for their rankings. Encourage open discussion and debate, highlighting that there’s no single “right” answer—different roles and environments may value different qualities.

Section 3: When Expectations Aren’t Met

Pose reflective questions to the group, such as: What happens if someone is always late? What if they argue with co-workers? How could a poor attitude affect others? Use these prompts to spark discussion about how behaviour in the workplace can impact teams and job security. Emphasise that even skilled workers can lose jobs due to unprofessional conduct, not lack of ability. Reinforce the message that employers value effort, attitude, and reliability just as much as technical skills.

Section 4: Self-Reflection

Distribute a handout or ask learners to write down:
– Two things they’re good at in work situations
– One thing they’d like to improve

Offer examples to guide them, such as: “I’m a great team player” or “I need to work on timekeeping.” This activity encourages self-awareness and sets the stage for personal development.

Section 5: Summary

Emphasise the key message: “You don’t need to be perfect—just willing to try, show respect, and take responsibility.” Encourage learners to think of one practical way they can demonstrate these qualities in their next work experience or job, helping them build confidence and a positive mindset for the workplace.

Section 7: Careers Reflection

Tegan Brown is a Veterinary Nurse at Rackheath Vets. Tegan discusses what she does in her role. What job within the veterinary industry might you be interested in exploring?