Retail Manager

A retail manager is responsible for the daily operations of a shop or store, ensuring that sales targets are met, staff are managed effectively, and customers receive excellent service. Duties include overseeing stock levels, managing budgets, hiring and training staff, and developing strategies to increase sales. Retail managers also handle customer complaints, arrange promotions and displays, and use data to understand buying trends. Strong leadership, organisational skills, and a passion for customer service are key to succeeding in this role. Retail managers often work in high street shops, supermarkets, department stores, or specialist outlets, and the job can involve evening and weekend work.