Ambulance Care Assistants, sometimes called Patient Transport Service (PTS) drivers, play a crucial role in the NHS by helping to transport patients who are not in an emergency situation but need support getting to and from hospital appointments. Their duties include helping patients in and out of vehicles, ensuring they are safely strapped in, and providing reassurance and basic care during journeys. The role involves working with elderly, disabled, or vulnerable people and often requires lifting and handling skills, as well as good communication and empathy. Ambulance Care Assistants may also be responsible for keeping their vehicle clean and well-stocked, and for completing simple paperwork related to patient journeys.
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