Crisis Intervention Specialist

A Crisis Intervention Specialist helps individuals during acute mental health or emotional crises. They work with people who are experiencing severe distress, such as after a traumatic event, mental health episode, or family emergency. Their role involves assessing the situation, providing immediate support, ensuring safety, and linking people to further help or ongoing care. Many specialists work with the NHS, local councils, charities, or helplines, and may respond to calls in person, by phone, or through online services. The job requires strong listening skills, empathy, the ability to stay calm under pressure, and knowledge of mental health and safeguarding procedures. Training in social work, counselling, or psychology is often needed, and ongoing professional development is important.