Crisis Intervention Specialist

A Crisis Intervention Specialist works with individuals experiencing acute emotional, mental health, or personal crises. Their main goal is to provide immediate support, prevent harm, and help people stabilise during difficult moments. This can involve talking to people over the phone, in person, or online, and may include working with those at risk of suicide, experiencing domestic abuse, or facing sudden traumatic events. Specialists assess situations quickly, offer practical and emotional support, and often connect individuals to longer-term help or treatment. The role can be challenging but is highly rewarding, as it helps people through some of their most vulnerable times. Crisis Intervention Specialists need excellent communication, empathy, and decision-making skills, and they often work as part of a wider mental health or social care team.