A call centre agent is responsible for handling incoming or outgoing customer calls for a business. This role involves assisting customers with enquiries, providing information about products or services, resolving complaints, and processing orders. Agents work in various sectors, including retail, banking, telecommunications, and public services. The job requires excellent communication skills, patience, and the ability to work under pressure, as agents often deal with a high volume of calls. Training is usually provided on the job, and there are opportunities to progress into supervisory or specialist roles.
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Address
Developing Experts Limited
Exchange Street Buildings
35-37 Exchange Street
Norwich
NR2 1DP
UK
Phone
01603 273515
Email
[email protected]
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