Call centre agents are responsible for handling incoming and outgoing calls on behalf of a company or organisation. Their main tasks include answering customer queries, resolving complaints, providing information about products or services, and sometimes selling or upselling products. Agents use computer systems to log calls and access customer records. The role requires good communication skills, patience, problem-solving abilities, and the ability to work under pressure. Many call centres also offer opportunities for progression into supervisory or training roles.
Please note that this may not be a comprehensive list of available apprenticeships. To view a more complete collection, visit the Find an apprenticeship service.
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Address
Developing Experts Limited
Exchange Street Buildings
35-37 Exchange Street
Norwich
NR2 1DP
UK
Phone
01603 273515
Email
[email protected]
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