A call centre agent is responsible for handling incoming and outgoing customer calls for a business or organisation. This role involves speaking with customers to answer queries, provide information, resolve complaints, and sometimes sell products or services. Call centre agents work in busy office environments and use computers and telephones as their main tools. Good communication skills, patience, and an ability to solve problems quickly are essential for this job. Training is usually provided, and some positions may require specific product or industry knowledge.
Please note that this may not be a comprehensive list of available apprenticeships. To view a more complete collection, visit the Find an apprenticeship service.
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Address
Developing Experts Limited
Exchange Street Buildings
35-37 Exchange Street
Norwich
NR2 1DP
UK
Phone
01603 273515
Email
[email protected]
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